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Healthcare in critical situations

The expectations of all stakeholders in healthcare – patients, service providers, and payers alike – are justifiably ever greater.
Attention must not be focused only on the number of services provided but also on their efficiency and quality and the satisfaction of patients and those employed in healthcare. The COVID-19 pandemic has shown how important it is to transform how healthcare works.This situation has shown the good will and devotion of all medical staff, and at the same time uncovered procedural bottlenecks that must be effectively overcome so as to support everyone: doctors, staff and patients. It is important that the healthcare system open up to new organizational approaches, the so-called “harm reduction” approaches, and the introduction of innovations and digital tools, which increase the accessibility and efficiency of diagnostics and treatment.